Principles of Quality in Healthcare
The healthcare quality framework is based upon some basic principles, utilising Total Quality Management (TQM) philosophy and a Continuous Quality Improvement (CQI) approach.
These basic principles are:
- Productive work is achieved through processes. Each person in the organization is a part of one or more processes. The worker is a:
– Customer of all those supplying inputs.
MBA SEMESTER 4-MH0058 – Q1. What is professional secrecy? Discuss the exceptions to the rule of confidentiality.
Professional secrecy: It is an implied term of contract between the doctor and his patient. The doctor is obliged to keep secret; all that he comes to know concerning the patient in the course of his professional work. Its disclosure would be a failure of trust and confidence.
Management development: It is the process to enhance the skills and capacity of managers and professionals for individual and organization benefits. Management development considers the role of managers and the ways in which they can expand their responsibilities to take on larger roles.
MBA Semester -4-MH0056 –Q1. SWOT analyses the hospital you are in and evaluate the same in the light of hospital service offered, from the customer’s point of view and write a report.
- Availability of the hospital infrastructure.
- Outstanding customer service.
- Service oriented staff.
- Quirt place to work.
- Knowledgeable staff.
- Availability of job description for all levels
- Loyal customers/ reputation as faith based organization.
- Loyal employees/long term